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Week in Review: WCM Goes Customer Experience, Top Social Platforms for Collaboration
Here we are waving farewell to another August and heading into a long weekend, not to mention, it’s still sunny (where I am at least). Things could be worse.

This week we kicked-off some of our summer cobwebs and got to work on our September editorial focus: Information Management Agility. While that topic was warming up, Enterprise Collaboration was still fighting for the spotlight.

Of course, Cisco’s multi-billion dollar efforts to acquire Skype drew many eyes, as did our round-up of leading social platforms for enterprise collaboration. The release of Gartner’s Magic Quadrant for Web Content Management is always a source of chatter. Irina Guseva dissected the highlights, but gently reminded us that reports such as this are just one data point, and are absolutely not a substitute for doing your homework when selecting a CMS.

Editor’s Picks for the Week
- Alert: What’s Coming for Open Source CMS in September 2010
  Get the quick view on what’s happening with 20 popular open source projects.
- What Does a Social CRM Process Look Like?
  Love WEM but you’re new to Social CRM? Here’s the red carpet for getting started.
- Cisco Moves to Acquire Skype for US$ 5 Billion
  Rumors, rumors, lies and statistics. Arrington broke the tale of a US$ 5 bil. acquisition of Skype by Cisco. Here’s the story with a bit more enterprise collaboration context.
- 4 Key Steps in Developing Requirements for SharePoint Projects
  So a SharePoint project is on the horizon. Step back and check out Dux Raymond Sy’s guidance on avoid some common pitfalls. You won’t be sorry.
Most Popular Articles

These articles were what you fancied most this week, according to Uncle G’s analytics data
- Enterprise 2.0: All Social Software is Not Created Equal.
  Implementation and adoption challenges will continue to plague even the smartest of organizations who don’t take the time to understand what their employees really need.
- What is SharePoint 2010? Vision and Reality
  No doubt, the product has taken the information management world by storm. Here’s the quick synopsis of what it is and isn’t.
- Web CMS Market Predicted to Hit $1 Billion in 2010
  New research on the size and growth of the the Web CMS market is good news for most vendors. Others need to get their brand shaped-up if they want to play in the big leagues.
- Chromium 7 Has Arrived and It’s Not that Awesome
  Chromium 7 arrived (not even a week after version 6 went beta), and the changes should hit Chrome fairly quickly.
- The Importance of Context: Why Enterprise 2.0 Still Fails to Deliver Value
  Don’t let the apparent inherent value of new enterprise 2.0 tools and culture fool you — success is not ensured. Here’s a take on why.
New Industry Job Openings

Here’s what’s been brewing for new jobs and career upgrades. Both seekers and employers, catch the best fish of the season in our industry job board.

Featured Jobs
Traveling or Virtual, There are Events to Attend

Wondering how to spend your time in the coming months? Fear not, our Industry Events Calendar will keep you busy.

Featured Events
- Sep 19, 2010 – Oracle OpenWorld 2010 in San Francisco
- Oct 7, 2010 – HartmanEVENT 2010 - Social Media & Mobile Usability in Utrecht NL
- Oct 7, 2010 — Forrester’s Content & Collaboration Forum in New York
- Oct 13, 2010 – Day Software Ignite Conference in Chicago
- Oct 19, 2010 — Smart Content Conference in New York
- Nov 2, 2010 — Day Software Ignite Conference in Berlin
- Nov 2, 2010 — J. Boye Conference in Aarhus, DK
- …view all events here.
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EMC Offers RSA Cloud Security and Compliance Solution

The Cloud clearly isn’t going away. But the concerns over security, privacy and compliance over Cloud computing haven’t gone away either, which have hindered adoption of Cloud computing by CIOs and other IT decision-makers.
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Jigsaw Brings Real-Time Contact Data to Salesforce.com

When Salesforce.com (news, site) pulled out its checkbook for Jigsaw last spring, CEO Marc Benioff said, “With Jigsaw, we’ll make it as easy as Wikipedia to source data, as easy as iTunes to buy data, and as easy as Facebook to stay updated as the data changes." A tall order, yes, but this week’s reveal proved that it wasn’t just talk.

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A Week in Google: Happy Birthday Chrome, Welcome Back Wave

This week Google celebrated the second birthday of Chrome with a new stable release, and Wave’s life was prolonged by at least four months.
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Hyland Acquires Web CMS Provider Hershey Systems

Hyland Software (news, site) added to its inventory of content management (ECM) solutions with the recent acquisition of Hershey Systems, a provider of Web-based ECM solutions to the higher education market.
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